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Age UK

  • Website: www.ageuk.org.uk
  • Tel: 0800 055 6112
  • Every day from 8am to 7pm
  • Call Age UK Advice: 0800 169 2081

Alcoholics Anonymous

  • Meeting at: Newcastle-Under-Lyme Back To Basics Welsh Methodists Church Assembly Rms, Merrial St
  • Website: www.alcoholics-anonymous.org.uk
  • Call our National Helpline FREE on 0800 9177 650

Concrete and Glow (formally Arch)

  • Address: 308 London Rd, Stoke-on-Trent ST4 5AB
  • website: www.archnorthstaffs.org.uk
  • Tel: 0330 094 5558

Aspire

  • Address: Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW
  • website: www.aspirehousing.co.uk
  • Tel: 01782 635200
  • Opening hours: 8am-5pm Mon - Fri

Emergency Housing Advice

  • Tel: 01782 615599

Brighter Futures (Rough Sleepers +)

  • 5 Whittle Court, Town Road, Hanley, Stoke-on-Trent, ST1 2QE
  • Email: info@brighter-futures.org.uk
  • www.brighter-futures.org.uk/rough-sleeper-team
  • Ring our Rough Sleeper Team on: 0800 970 2304.
  • Or ring Streetlink: 0300 500 0914
  • Gen Enquiries Tel: 01782 406000

Newcastle Under Lyme CAB (Citizen Advice Bureau)

  • 25-27 Well St, Newcastle under Lyme, ST51BP
  • Open: Monday and Wednesday 10am-1pm Tel: 01782 201234
  • Advice Line: 03444 111 444

CAP (Christians against Poverty)

  • Debt Centre run at Swan Bank Church, Swan Square, Burslem
  • website: https://capuk.org/
  • Free phone: 0800 328 0006
  • Opening hours: 8.30am – 5pm, Mon-Fri

Carers UK

  • website: www.carersuk.org
  • Tel: 0808 808 7777
  • Helpline: Monday and Tuesday 10am- 4pm 

North Staffs Carers

  • Carers Centre, 1 Duke Street, Fenton, Stoke-on-Trent, ST4 3NR
  • Website: www.carersfirst.com Advice Line 01782 793100
  • Opening hours: Mon – Thurs : 8am – 5pm and Friday : 8.00am – 4.30pm

Child Line

  • www.childline.org.uk
  • Call us free on 0800 1111

Child Death Helpline

Community Legal Advice

Cruse Bereavement

  • https://www.cruse.org.uk/get-help
  • Tel: 0808 808 1677
  • Open: Mon & Fri 9.30am-5pm, Tues – Thur 9.30am – 8pm

National Debt Line

  • www.nationaldebtline.org
  • Monday - Friday 9am - 8pm, Saturday 9:30am - 1pm
  • Call 0808 808 4000

Disability Solutions

  • North Staffordshire Medical Institute, Hartshill Rd, Stoke-on-Trent ST4 7NX
  • disabilitysolutions.org.uk
  • Phone: 01782 638300
  • Mon – Thurs 9am – 4pm

Drinkline

  • www.drinkaware.co.uk/alcohol-support-services
  • 0300 123 1110
  • weekdays 9am–8pm, weekends 11am–4pm

Domestic Abuse Related Issues:

  • http://www.safelives.org.uk
  • www.womensaid.org.uk
  • http://www.galop.org.uk (Aimed at LGBT community)
  • www.savana.org.uk (Tel: 01782 433204/5)
  • The Elizabeth Trust, 6 Northcote Place, Newcastle under Lyme ST5 1HU (Tel: 01782 713737)
  • Freephone National Domestic Violence Helpline: 0808 2000 247
  • Male Advice & Enquiry: 0808 801 0327
  • Respect helpline: 0808 802 4040 (for men worried that they may be harming someone else)
  • National LGBT+ Domestic Abuse Helpline: 0800 999 5428 (Open Mon-Fri 10am-5pm, Wed/Thur until 8pm)

Family Information Services

  • Staffordshire County Council, Stafford, ST16 2DH
  • fis@staffordshire.gov.uk
  • www.staffordshire.gov.uk/education/childcare/families
  • Tel: 0300 111 8007
  • Open: Mon – Thur 8am – 8pm, Fri – 8am-6pm, Sat – 9am – 5pm

Family Lives (previously Parentline)

Frank

Furniture Mine/ Emmaus

  • Main Warehouse: Victoria Square, Hanley, Stoke onTrent, ST1 4QA
  • Shop : 23 Bridge Street, Newcastle under Lyme, STAFFS ST5 2RY
  • https://furnituremine.emmauspotteries.org.uk
  • Tel: 01782 846111
  • Hanley Open: Mon – Thur 9am – 5pm, Fri 9am – 4.30pm, Sat 10am-2pm
    Tel: 01782 616043
  • Newcastle Open: Mon-Fri 9am – 5pm, Sat 10am – 4pm

Gamcare

Harplands (Mental Health hospital)

Rethink 

  • Tel: 0300 5000 927

Changes (Mental Health)

Staffordshire Mental Health Helpline

  • www.brighter-futures.org.uk/staffordshire-mental-health-helpline
  • Email: Staffordshire.helpline@brighter-futures.org.uk
  • Call FREE from landlines and mobile networks on 0808 800 2234
  • Text: 07860 022821 (FREE)
  • Open: 7pm-2am weekdays, 2pm-2am weekends. Every day.

Switchboard lgbt

NSPCC

National Trading Standards

Newcastle-under-Lyme Borough Council

  • Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL
  • customerservices@newcastle-staffs.gov.uk
  • www.newcastle-staffs.gov.uk
  • www.newcastle.gov.uk/benefits-and-council-tax/council-tax-support-and-housing-benefit/crisis-support-scheme Tel: 01782 717717 Monday to Friday
  • between 8.30am and 5pm.
  • For out of hours emergency calls please ring 01782 615599.
  • Rep at Madeley centre every Thurs 9.30 – 4.30

Newcastle Housing Advice

One recovery

  • Newcastle Access & Choices, Unit 7 Fellgate Court, Froghall, Newcastle-Under-Lyme, ST5 2UA
  • http://www.onerecovery.org.uk Tel: 01782 637658
  • Open: Mon - Fri: 9am to 5pm, Sat: 9am to 3pm

POhWER (advice and advocacy service)

  • PO Box 14043, Birmingham, B6 9BL
  • Email: pohwer@pohwer.net
  • Skype: pohwer.advocacy
  • www.pohwer.net
  • Telephone: 0300 456 2370
  • Minicom: 0300 456 2364
  • Text: ’pohwer’ with your name and number to 81025
  • Fax: 0300 456 2365

Royal Stoke Hospital

  • UHNM NHS Trust, Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG
  • http://www.uhnm.nhs.uk Switchboard: 01782 715444
  • Appointment Centre on 01782 676676
  • Medicines Helpline: 01782 674537 (queries re: hospital prescribed medication)

RSPCA

The Greyhound Gap (Might supply Dog food)

Saltbox

The Salvation Army

  • Bridge Street, Newcastle under Lyme, Staffordshire ST5 2RY
  • Email: nulsalvationarmy@aol.com
  • www.salvationarmy.org.uk/newcastle-under-lyme
  • Tel: 01782 630547
  • Tel: 01782 815 879 ext 101

Samaritans

  • jo@samaritans.org
  • Samaritans of Stoke and Newcastle
  • 15 Chapel Lane, Burslem, Stoke on Trent, Staffordshire, ST6 2AB
  • Call us free any time, from any phone on 116 123

Severn Trent Water

  • www.stwater.co.uk Emergencies (24hrs)
  • 0800 783 4444
  • Billing Enquiries: 0345 750 0500 Mon- Fri 8am - 9pm & Sat 8:30am - 5:30pm
  • Supply issues - 0800 783 4444 (24/7)

Silverline

Shelter

  • https://england.shelter.org.uk/get_help
  • Helpline: 0808 800 4444
  • 8am - 8pm weekdays
  • 9am - 5pm weekend

Stoke on Trent Housing Solutions

  • One Smithfield, Leonard Coates Way, Stoke on Trent, ST1 4FA
  • Housing.AdviceServices@stoke.gov.uk
  • www.stoke.gov.uk
  • Tel: 01782 233696
  • Open: Mon – Thurs 8.45am-5pm, Fri – 8.45 – 4.30pm
SurvivorsUK (For Male victims of Rape and Sexual assault)
  • 11 Sovereign Close, London, E1W 3HW
  • help@survivorsuk.org
  • www.survivorsuk.org
  • Tel: 02035983898
  • Helpline Web Chat
  • Mon – Fri 10:30 – 21:00, Sat – Sun 10:00 – 18:00

Turn 2 Us

TV licence

Victim Support

New Era

  • 0300 303 3778

Staffordshire Victim Gateway 

  • Tel: 03300 881 339
  • Open: Mon-Thur 9.30am-7.30pm, Fri 9.30am-4.30pm. Weekends & bank hols 10am-3pm

Antisocial Behaviour Project 

  • 07872 131 109

YMCA North Staffordshire (16-25)