Give us feedback
If you have any thoughts or concerns about our work, please let us know.
Read our complaints policy
Read our complaints policy to see details of how we will handle your complaint.
We are committed to delivering a high standard of service to anyone who engages with our work.
We believe that the best way to improve our service is by learning from the people who use it. We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact within our work. These help us to see what we are doing well and where we can make improvements.
How to register a complaint or give feedback
If you would like to share a concern, compliment or comment on any aspect of our service, you can contact us in one of the following ways:
- In person to staff/volunteers at the food bank
- By phone: 07519 159061
- By email: info@newcastlestaffs.foodbank.org.uk
- Write to the following address: (Please mark it for the attention of the Project Lead)
Aspire Housing Depot
Parkhouse Industrial Estate West
Brick Kiln Lane
Chesterton
Newcastle-under-Lyme
ST5 7AS