Sign posting information
Age UK –
www.ageuk.org.uk Tel: 0800 055 6112.
Every day 8am- 7pm
Call Age UK Advice:
0800 169 2081
Alcoholics Anonymous
Meeting at: Newcastle-Under-Lyme Back To Basics
Welsh Methodists Church Assembly Rms, Merrial St,
www.alcoholics-anonymous.org.uk Call our National Helpline FREE on
0800 9177 650
Concrete and Glow (formally Arch)
308 London Rd, Stoke-on-Trent ST4 5AB
www.archnorthstaffs.org.uk
Tel: 0330 094 5558
child sexual exploitation
Aspire
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme
ST5 0QW
www.aspirehousing.co.uk Tel: 01782 635200
8am-5pm Mon - Fri
Emergency Housing Advice:01782 615599
Brighter Futures (Rough Sleepers +)
5 Whittle Court, Town Road, Hanley, Stoke-on-Trent, ST1 2QE
Email: [email protected]
www.brighter-futures.org.uk/rough-sleeper-team Ring our Rough Sleeper Team on: 0800 970 2304. Or ring Streetlink: 0300 500 0914
Gen Enquiries Tel: 01782 406000
Newcastle Under Lyme CAB (Citizen Advice Bureau)
25-27 Well St, Newcastle under Lyme, ST51BP
Open: Monday and Wednesday 10am-1pm Tel: 01782 201234
Advice Line:
03444 111 444
CAP (Christians against Poverty)
Debt Centre run at Swan Bank Church, Swan Square, Burslem
https://capuk.org/
Free phone:
0800 328 0006
(8.30am – 5pm Mon-Fri)
Carers UK
www.carersuk.org Helpline Monday and Tuesday 10am- 4pm 0808 808 7777
North Staffs Carers
Carers Centre, 1 Duke Street, Fenton, Stoke-on-Trent, ST4 3NR
www.carersfirst.com Advice Line 01782 793100
Mon – Thurs : 8am – 5pm
Friday : 8.00am – 4.30pm
Child Line:
www.childline.org.uk Call us free on 0800 1111
Child Death Helpline
[email protected]
http://childdeathhelpline.org.uk
Call 0800 282 986 or 0808 800 6019 if calling from a mobile.
Monday to Friday 10am to 1pm, Tues & Wed 1pm to 4pm, Every evening 7pm to 10pm.
Community Legal Advice
www.communitylegaladvice.org.uk
Call 0845 345 4 345
Mon - Fri 9am - 8:00pm
Sat 9am - 12:30pm
Calls from 4p/min - or request a call back
Cruse Bereavement
https://www.cruse.org.uk/get-help Tel: 0808 808 1677
Open: Mon & Fri 9.30am-5pm Tues – Thur 9.30am – 8pm
National Debt Line
www.nationaldebtline.org Monday - Friday 9am - 8pm
Saturday 9:30am - 1pm
Call 0808 808 4000
Disability Solutions
North Staffordshire Medical Institute, Hartshill Rd, Stoke-on-Trent ST4 7NX
disabilitysolutions.org.uk
Phone: 01782 638300
Mon – Thurs 9am – 4pm
Drinkline
www.drinkaware.co.uk/alcohol-support-services
0300 123 1110
(weekdays 9am–8pm, weekends 11am–4pm)
Domestic Abuse Related Issues:
http://www.safelives.org.uk
www.womensaid.org.uk
http://www.galop.org.uk (Aimed at LGBT community)
www.savana.org.uk (Tel: 01782 433204/5)
The Elizabeth Trust, 6 Northcote Place, Newcastle under Lyme ST5 1HU (Tel: 01782 713737)
Freephone National Domestic Violence Helpline:
0808 2000 247
Male Advice & Enquiry: 0808 801 0327
Respect helpline: 0808 802 4040 (for men worried that they may be harming someone else)
National LGBT+ Domestic Abuse Helpline: 0800 999 5428
Open Mon-Fri 10am-5pm(8pm Wed/Thur)
Family Information Services
Staffordshire County Council, Stafford, ST16 2DH
[email protected]
www.staffordshire.gov.uk/education/childcare/families Tel: 0300 111 8007
Open: Mon – Thur 8am – 8pm
Fri – 8am-6pm
Sat – 9am – 5pm
Family Lives (previously Parentline)
www.familylives.org.uk
[email protected]
0808 800 2222
9am – 9pm, Mon - Fri and 10am – 3pm Sat & Sun
Frank
www.talktofrank.com
[email protected] 0300 1236600
Text 82111
Furniture Mine/ Emmaus
Main Warehouse: Victoria Square, Hanley, Stoke onTrent, ST1 4QA
Shop : 23 Bridge Street, Newcastle under Lyme, STAFFS ST5 2RY
https://furnituremine.emmauspotteries.org.uk Tel: 01782 846111
Hanley Open: Mon – Thur 9am – 5pm, Fri 9am – 4.30pm, Sat 10am-2pm
Tel: 01782 616043
Newcastle Open: Mon-Fri 9am – 5pm, Sat 10am – 4pm
Gamcare
www.gamcare.org.uk
[email protected]
Freephone: 0808 8020 133
8am-midnight, 7 days a week.
Harplands (Mental Health hospital)
Hilton Road , Stoke-on-Trent, Staffordshire, ST4 6RR
https://combined.nhs.uk/our-services
www.rethink.org
Gen Enquiries: 0300 123 1535
Access Team on 0300 123 0907 (OPTION 1) Existing Patients only.
Tel: 01782 441600
Rethink Tel: 0300 5000 927
Changes (Mental Health)
Stoke Office, Changes Wellbeing Centre, Victoria Court, Booth Street
Stoke, ST4 4AL
[email protected]
http://www.changes.org.uk/
Tel: 01782 413 101
Staffordshire Mental Health Helpline
www.brighter-futures.org.uk/staffordshire-mental-health-helpline
Email: [email protected] Call FREE from landlines and mobile networks on 0808 800 2234
Text: 07860 022821 (FREE)
Open: 7pm-2am weekdays
2pm-2am weekends. Every day.
Switchboard lgbt
[email protected]
https://switchboard.lgbt • 0300 330 0630
NSPCC
www.nspcc.org.uk
[email protected] Tel: 0808 8005000
National Trading Standards
http://www.stoploansharks.co.uk
[email protected]
https://www.gov.uk/your-rights-bailiffs Tel: 0300 555 2222
Text a report to 07860 022 116
Newcastle-under-Lyme Borough Council, Castle House, Barracks Road
Newcastle-under-Lyme, ST5 1BL
[email protected]
www.newcastle-staffs.gov.uk
www.newcastle.gov.uk/benefits-and-council-tax/council-tax-support-and-housing-benefit/crisis-support-scheme Tel: 01782 717717 Monday to Friday between 8.30am and 5pm.
For out of hours emergency calls please ring 01782 615599.
Rep at Madeley centre every Thurs 9.30 – 4.30
Newcastle Housing Advice
email: [email protected]
https://nhaoptions.co.uk/
61-63 Lower Street, Newcastle under Lyme, Staffordshire, ST5 2RS Tel: 0345 850 9698
One recovery –
Newcastle Access & Choices, Unit 7 Fellgate Court, Froghall,
Newcastle-Under-Lyme, ST5 2UA
http://www.onerecovery.org.uk Tel: 01782 637658
Open: Mon - Fri, 9am to 5pm
Sat, 9am to 3pm
POhWER (advice and advocacy service)
PO Box 14043, Birmingham, B6 9BL
Email: [email protected]
Skype: pohwer.advocacy
www.pohwer.net
Telephone: 0300 456 2370
Minicom: 0300 456 2364
Text: ’pohwer’ with your name and number to 81025
Fax: 0300 456 2365
Royal Stoke Hospital
UHNM NHS Trust, Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG
http://www.uhnm.nhs.uk Switchboard: 01782 715444
Appointment Centre on 01782 676676
Medicines Helpline:
01782 674537 (queries re: hospital prescribed medication)
RSPCA
www.rspca-staffsnorth.org.uk
[email protected] Tel: 01538 388604
9am - 12 noon Mon, Wed & Fri only
The Greyhound Gap (Might supply Dog food)
www.greyhoundgap.org.uk
[email protected]
Emergency Tel: Lisa on 07917 422489
Saltbox
Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1 1DY
https://saltbox.org.uk/
[email protected], [email protected]
RESTART, Adelaide House, Adelaide Street, Burslem, Stoke-on-Trent, ST6 2BD, [email protected] T: 01782 207 200
The Salvation Army
Bridge Street, Newcastle under Lyme, Staffordshire ST5 2RY
Email: [email protected]
www.salvationarmy.org.uk/newcastle-under-lyme
Tel: 01782 630547
Tel: 01782 815 879 ext 101
Samaritans
[email protected]
Samaritans of Stoke and Newcastle
15 Chapel Lane, Burslem, Stoke on Trent, Staffordshire, ST6 2AB Call us free any time, from any phone on 116 123
Severn Trent Water
www.stwater.co.uk Emergencies (24hrs)
0800 783 4444
Billing Enquiries
0345 750 0500 Mon- Fri 8am - 9pm & Sat 8:30am - 5:30pm
Supply issues - 0800 783 4444 (24/7)
Silverline
www.thesilverline.org.uk
[email protected]
Tel: 0800 470 8090
Shelter
https://england.shelter.org.uk/get_help Helpline: 0808 800 4444
8am - 8pm weekdays
9am - 5pm weekend
Stoke on Trent Housing Solutions
One Smithfield, Leonard Coates Way, Stoke on Trent, ST1 4FA [email protected] www.stoke.gov.uk
Tel: 01782 233696
Open: Mon – Thurs 8.45am-5pm
Fri – 8.45 – 4.30pm
SurvivorsUK (For Male victims of Rape and Sexual assault)
11 Sovereign Close, London, E1W 3HW
[email protected]
www.survivorsuk.org Tel: 02035983898
Helpline Web Chat
Mon – Fri 10:30 – 21:00
Sat – Sun 10:00 – 18:00
Turn 2 Us
www.turn2us.org.uk
[email protected]
Call us on: 0808 802 2000, 9am-5.30 pm Mon-Fri (except bank holidays)
TV licence
www.licenceplus.co.uk
www.tvlicensing.co.uk
BBC TV Licensing enquiries:
0300 790 6130
Victim Support
www.victimsupport.org.uk
[email protected]
Call our free Victim Support line
08 08 16 89 111 open 24/7
New Era: 0300 303 3778
Staffordshire Victim Gateway Tel: 03300 881 339. Open: Mon-Thur 9.30am-7.30pm, Fri 9.30am-4.30pm. Weekends & bank hols 10am-3pm
Antisocial Behaviour Project 07872 131 109
YMCA North Staffordshire (16-25)
Harding Road, Stoke-on-Trent, ST1 3AE
Email: [email protected]
ymcans.org.uk Tel: 01782 222376