News

Signposting information

18th November 2019

Age UK

www.ageuk.org.uk

 Tel: 0800 055 6112.

Every day 8am- 7pm

Call Age UK Advice:

0800 169 2081

Alcoholics Anonymous

Meeting at: Newcastle-Under-Lyme Back To Basics

Welsh Methodists Church Assembly Rms, Merrial St,

www.alcoholics-anonymous.org.uk

Call our National Helpline FREE on

0800 9177 650

 

Glow and Concrete (formally Arch)

308 London Rd, Stoke-on-Trent ST4 5AB

[email protected]

[email protected]

 

 

Tel: 0330 094 5558

Tackling child sexual exploitation

 Aspire

Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme
ST5 0QW

www.aspirehousing.co.uk

Tel: 01782 635200

8am-5pm Mon – Fri

Emergency Housing Advice:01782 615599

Brighter Futures (Rough Sleepers +)

5 Whittle Court, Town Road, Hanley, Stoke-on-Trent, ST1 2QE

Email: [email protected]

www.brighter-futures.org.uk/rough-sleeper-team

Ring our Rough Sleeper Team on: 0800 970 2304.  Or ring Streetlink: 0300 500 0914

Gen Enquiries Tel: 01782 406000

Newcastle Under Lyme CAB (Citizen Advice Bureau)

25-27 Well St, Newcastle under Lyme, ST51BP

Open: Monday and Wednesday 10am-1pm

Tel: 01782 201234

Advice Line:

03444 111 444

CAP (Christians against Poverty)

Debt Centre run at Swan Bank Church, Swan Square, Burslem

https://capuk.org/

Free phone:

0800 328 0006

(8.30am – 5pm Mon-Fri)

Carers UK

www.carersuk.org

Helpline Monday and Tuesday 10am- 4pm 0808 808 7777

North Staffs Carers

Carers Centre, 1 Duke Street, Fenton, Stoke-on-Trent, ST4 3NR

www.carersfirst.com

Advice Line 01782 793100

Mon – Thurs : 8am – 5pm

Friday : 8.00am – 4.30pm

Child Line:

www.childline.org.uk

Call us free on 0800 1111

Child Death Helpline

[email protected]

http://childdeathhelpline.org.uk

 

Call 0800 282 986 or 0808 800 6019 if calling from a mobile.

Monday to Friday 10am to 1pm, Tues & Wed 1pm to 4pm, Every evening 7pm to 10pm.

Community Legal Advice

www.communitylegaladvice.org.uk

Call 0845 345 4 345
Mon – Fri  9am – 8:00pm
Sat  9am – 12:30pm
Calls from 4p/min – or request a call back

Cruse Bereavement

https://www.cruse.org.uk/get-help

Tel: 0808 808 1677

Open: Mon & Fri 9.30am-5pm  Tues – Thur 9.30am – 8pm

National Debt Line

www.nationaldebtline.org

Monday – Friday 9am – 8pm

Saturday 9:30am – 1pm

Call 0808 808 4000

Disability Solutions

North Staffordshire Medical Institute, Hartshill Rd, Stoke-on-Trent ST4 7NX

disabilitysolutions.org.uk

 

Phone: 01782 638300

Mon – Thurs 9am – 4pm

Drinkline

www.drinkaware.co.uk/alcohol-support-services

 

0300 123 1110

(weekdays 9am–8pm, weekends 11am–4pm)

 

Domestic Abuse Related Issues:

http://www.safelives.org.uk

www.womensaid.org.uk

http://www.galop.org.uk (Aimed at LGBT community)

www.savana.org.uk (Tel: 01782 433204/5)

The Elizabeth Trust, 6 Northcote Place, Newcastle under Lyme ST5 1HU (Tel: 01782 713737)

 

Freephone National Domestic Violence Helpline:
0808 2000 247Male Advice & Enquiry: 0808 801 0327Respect helpline: 0808 802 4040 (for men worried that they may be harming someone else)National LGBT+ Domestic Abuse Helpline: 0800 999 5428

Open Mon-Fri 10am-5pm(8pm Wed/Thur)

Family Information Services
Staffordshire County Council, Stafford, ST16 2DH[email protected]www.staffordshire.gov.uk/education/childcare/families

Tel: 0300 111 8007

Open: Mon – Thur 8am – 8pm

Fri – 8am-6pm

Sat – 9am – 5pm

Family Lives (previously Parentline)

www.familylives.org.uk

[email protected]

0808 800 2222

9am – 9pm, Mon – Fri and 10am – 3pm Sat & Sun

Frank

www.talktofrank.com

[email protected]

0300 1236600

Text 82111

 

Furniture Mine/ Emmaus

Main Warehouse: Victoria Square, Hanley, Stoke onTrent, ST1 4QA

Shop : 23 Bridge Street, Newcastle under Lyme, STAFFS ST5 2RY

https://furnituremine.emmauspotteries.org.uk

Tel: 01782 846111

Hanley Open: Mon – Thur 9am – 5pm, Fri 9am – 4.30pm, Sat 10am-2pm

Tel: 01782 616043

Newcastle Open: Mon-Fri 9am – 5pm, Sat 10am – 4pm

Gamcare

www.gamcare.org.uk

[email protected]

Freephone: 0808 8020 133

8am-midnight, 7 days a week.

Harplands (Mental Health hospital)

Hilton Road , Stoke-on-Trent, Staffordshire, ST4 6RR

https://combined.nhs.uk/our-services

www.rethink.org

Gen Enquiries: 0300 123 1535

Access Team on 0300 123 0907 (OPTION 1) Existing Patients only.

Tel: 01782 441600

Rethink Tel: 0300 5000 927

Changes  (Mental Health)

Stoke Office, Changes Wellbeing Centre, Victoria Court, Booth Street

Stoke, ST4 4AL

[email protected]

http://www.changes.org.uk/

Tel: 01782 413 101

 

Staffordshire Mental Health Helpline

www.brighter-futures.org.uk/staffordshire-mental-health-helpline

Email: [email protected]

Call FREE from landlines and mobile networks on 0808 800 2234

Text: 07860 022821 (FREE)

Open: 7pm-2am weekdays

2pm-2am weekends. Every day.

Switchboard lgbt

[email protected]

https://switchboard.lgbt

·         0300 330 0630

 

NSPCC

www.nspcc.org.uk

[email protected]

Tel: 0808 8005000

National Trading Standards

http://www.stoploansharks.co.uk

[email protected]

https://www.gov.uk/your-rights-bailiffs

Tel: 0300 555 2222

Text a report to 07860 022 116

 

Newcastle-under-Lyme Borough Council, Castle House, Barracks Road
Newcastle-under-Lyme, ST5 1BL
[email protected]www.newcastle-staffs.gov.ukwww.newcastle.gov.uk/benefits-and-council-tax/council-tax-support-and-housing-benefit/crisis-support-scheme

Tel: 01782 717717 Monday to Friday between 8.30am and 5pm.

For out of hours emergency calls please ring 01782 615599.

Rep at Madeley centre every Thurs 9.30 – 4.30

Newcastle Housing Advice

email: [email protected]

Home


61-63 Lower Street, Newcastle under Lyme,  Staffordshire, ST5 2RS

Tel: 0345 850 9698

One recovery

Newcastle Access & Choices, Unit 7 Fellgate Court, Froghall,
Newcastle-Under-Lyme, ST5 2UA

http://www.onerecovery.org.uk

Tel: 01782 637658

Open: Mon – Fri, 9am to 5pm
Sat, 9am to 3pm

POhWER (advice and advocacy service)

PO Box 14043, Birmingham, B6 9BL
Email: [email protected]
Skype: pohwer.advocacy
www.pohwer.net

Telephone: 0300 456 2370
Minicom: 0300 456 2364Text:  ’pohwer’ with your name and number to 81025Fax: 0300 456 2365

Royal Stoke Hospital

UHNM NHS Trust, Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG

http://www.uhnm.nhs.uk

Switchboard: 01782 715444

Appointment Centre on 01782 676676

Medicines Helpline:
01782 6745​37 (queries re: hospital prescribed medication)

RSPCA

www.rspca-staffsnorth.org.uk

[email protected]

Tel: 01538 388604

9am – 12 noon Mon, Wed & Fri only

The Greyhound Gap (Might supply Dog food)

www.greyhoundgap.org.uk

[email protected]

Emergency Tel: Lisa on 07917 422489

Saltbox

Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1 1DY

https://saltbox.org.uk/
[email protected], [email protected]

RESTART, Adelaide House, Adelaide Street, Burslem, Stoke-on-Trent, ST6 2BD, [email protected]

T: 01782 207 200

 

 

The Salvation Army

Bridge Street, Newcastle under Lyme, Staffordshire ST5 2RY

Email: [email protected]

www.salvationarmy.org.uk/newcastle-under-lyme

 

Tel: 01782 630547

Tel: 01782 815 879 ext 101

Samaritans

[email protected]

Samaritans of Stoke and Newcastle

15 Chapel Lane, Burslem, Stoke on Trent, Staffordshire, ST6 2AB

Call us free any time, from any phone on 116 123

Severn Trent Water

www.stwater.co.uk

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500 Mon- Fri 8am – 9pm & Sat 8:30am – 5:30pm

Supply issues – 0800 783 4444 (24/7)

Silverline

www.thesilverline.org.uk

[email protected]

Tel: 0800 470 8090

Shelter

https://england.shelter.org.uk/get_help

Helpline: 0808 800 4444

8am – 8pm weekdays

9am – 5pm weekend

Stoke on Trent Housing Solutions

One Smithfield, Leonard Coates Way, Stoke on Trent, ST1 4FA [email protected]                     www.stoke.gov.uk

Tel: 01782 233696

Open: Mon – Thurs 8.45am-5pm

Fri – 8.45 – 4.30pm

SurvivorsUK (For Male victims of Rape and Sexual assault)
11 Sovereign Close, London, E1W 3HW
[email protected]www.survivorsuk.org

Tel: 02035983898

Helpline Web Chat

Mon – Fri 10:30 – 21:00

Sat – Sun 10:00 – 18:00

Turn 2 Us

www.turn2us.org.uk

[email protected]

Call us on: 0808 802 2000, 9am-5.30 pm Mon-Fri (except bank holidays)

TV licence

www.licenceplus.co.uk

www.tvlicensing.co.uk

BBC TV Licensing enquiries:

0300 790 6130

Victim Support

www.victimsupport.org.uk

[email protected]

 

Call our free Victim Support line

08 08 16 89 111  open 24/7

New Era: 0300 303 3778

Staffordshire Victim Gateway Tel: 03300 881 339. Open: Mon-Thur 9.30am-7.30pm, Fri 9.30am-4.30pm. Weekends & bank hols 10am-3pm

Antisocial Behaviour Project 07872 131 109

YMCA North Staffordshire (16-25)

Harding Road, Stoke-on-Trent, ST1 3AE

Email: [email protected]

ymcans.org.uk

Tel: 01782 222376

 

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